T-Mobile US Inc., a leading wireless provider, announced that a hacker obtained data for 37 million customer accounts on January 5th. However, the company reassured customers that the hack did not include payment card information or personal identifying numbers. T-Mobile was able to trace the source of the hack and stop it within a day of discovery.
According to the company, the investigation is still ongoing, but it appears that the culprit obtained the information through a single entry point serving customer data and did not breach the company’s systems or network. T-Mobile stated in a filing, “Based on our investigation to date, customer accounts and finances were not put at risk directly by this event.”
T-Mobile immediately alerted law enforcement and has begun notifying customers whose information may have been accessed. The information stolen includes the name, address, and account number. However, credit card data and networks were not affected.
The company also noted that there may be “significant expenses” incurred in connection with the incident, but it does not expect at this time that it will have a material effect on its operations.
This news caused shares of T-Mobile to slip as much as 2% in extended trading at 4:26 pm in New York. T-Mobile customers are advised to monitor their accounts and credit reports for any suspicious activity. The company also stated that it will be offering affected customers free credit monitoring services.
In conclusion, T-Mobile has assured its customers that their financial information is safe and that the hack did not breach the company’s systems or network. T-Mobile is currently working with law enforcement to investigate the incident and is taking steps to notify affected customers and offering them free credit monitoring services.